Shipping policy

Where we deliver

We currently deliver only to addresses in India.

All orders are paid online at checkout. Cash on delivery is not available.

Delivery time

Orders are usually delivered within 3–5 business days after your payment is confirmed. Business days are Monday to Saturday, excluding public holidays.

Deliveries to remote areas, and deliveries during festivals, public holidays, severe weather or other events outside our control, can take longer. If your order is delayed, we will keep you informed.

Shipping charges

• Free shipping on orders of ₹5,000 or more, after any coupon discount.
• A flat shipping charge of ₹99 on orders below ₹5,000.

The exact charge is shown in your bag and at checkout before you pay.

Tracking your order

We email you an order confirmation once your payment is verified. After your saree is dispatched, you can follow it on our Track Order page using your order number and the email address you used at checkout.

Delivery address

Please check your name, address, PIN code and mobile number before you pay. The address can't be changed once your order has been dispatched.

The courier may call you before delivery. If a parcel can't be delivered because the address is incorrect or nobody is available to receive it, it may be returned to us. We will contact you to arrange another delivery, and additional shipping charges may apply.

Damaged or undelivered parcels

If the outer packaging looks damaged or tampered with, please record a video while opening it. Tell us within 48 hours of delivery if your saree arrives damaged or incorrect, or if your order hasn't arrived. Our Cancellation & refund policy explains what happens next.

Questions or complaints

Contact us by email or phone, Monday to Saturday, 9:00 AM – 8:00 PM IST.

Sangeetha, Grievance Officer, Gayathri Saree Studio
Email: gayathrisareestudio1987@gmail.com · Phone: +91 81213 17111
We acknowledge complaints within 48 hours and resolve them within one month.