All sales are final

Cancellation & refund policy

All sales are final. We don't offer cancellations, returns, exchanges or refunds, except when an order arrives damaged, defective or incorrect, or isn't delivered.

No cancellations

Once your payment is confirmed, your order can't be cancelled.

If you close the payment window before paying, no order is placed and you are not charged.

No returns or exchanges

We don't accept returns or exchanges, including for a change of mind or a preference for a different colour, design or saree.

Natural variations are not defects

  • Handwoven sarees can have small irregularities in the weave, colour or zari. These are part of their character.
  • Colours can look slightly different in person because of lighting, photography and screen settings.

These variations are not treated as damage or defects.

Damaged, incorrect or undelivered orders

If your saree arrives damaged or defective, is not the saree you ordered, or your order isn't delivered, we will put it right. To report a problem:

  • Contact us within 48 hours of delivery by email at gayathrisareestudio1987@gmail.com or by phone on +91 81213 17111 (Monday to Saturday, 9:00 AM – 8:00 PM IST), with your order number.
  • Share a clear, uncut unboxing video that starts with the sealed parcel, and photos of the problem.
  • Keep the saree unused and unwashed, with its tags and original packaging.

Once we have verified the problem, we will send you a replacement of the same saree. If a replacement isn't available, we will refund the full amount you paid. If we need the original saree back, we will arrange its collection at no cost to you.

If your order hasn't been delivered, we will trace it with the courier. If it can't be found, we will send a replacement or refund you in full.

If your order is significantly delayed beyond the delivery time in our Shipping policy, contact us and we will resolve it in line with your rights under Indian consumer law.

Refunds

Approved refunds are made to your original payment method through Razorpay. Banks usually take 5–7 business days to show the credit after a refund is issued.

If money was deducted from your account but you didn't receive an order confirmation, contact us with your payment details. We will either confirm your order or refund the full amount.

Questions or complaints

Contact us by email or phone, Monday to Saturday, 9:00 AM – 8:00 PM IST.

Sangeetha, Grievance Officer, Gayathri Saree Studio
Email: gayathrisareestudio1987@gmail.com · Phone: +91 81213 17111
We acknowledge complaints within 48 hours and resolve them within one month.

Last updated 14 September 2026