Information we collect
- Order details: your name, email address, mobile number, delivery address and the sarees you buy.
- Account details: if you create an account, your name, email address and a securely hashed form of your password. We never store the password itself.
- Payments: payments are handled by Razorpay. We receive the payment status and reference, not your card, UPI or bank details.
- Bag and wishlist: stored on our servers and linked to your browser with cookies, or to your account when you sign in.
- Security information: when you sign in or check out, we keep a one-way hashed form of your IP address and your browser type to prevent misuse.
- Recently viewed sarees: remembered only in your own browser.
How we use your information
We use your information to process and deliver your orders, send order confirmations, answer your questions, prevent fraud and meet our legal obligations.
We don't sell your personal information or use it for advertising.
Who we share it with
- Razorpay, to process your payment.
- Our shipping partner Shiprocket and its courier companies, who receive your name, mobile number and delivery address to deliver your order.
- Our email service provider, to send your order emails.
- Government or law enforcement authorities, when the law requires it.
Cookies
We use only essential cookies, to keep your bag, wishlist and sign-in working. We don't use advertising or tracking cookies.
How long we keep it
We keep order records for as long as we need them to fulfil orders, handle support requests and meet accounting and legal requirements. You can ask us to delete your account at any time.
Your choices
You can ask to see, correct or delete the personal information we hold about you by contacting us. We may need to keep some order records where the law requires it.
Security
The website uses encrypted connections, passwords are stored only as secure hashes, and payments go through Razorpay's secure checkout. No online service can be completely secure, but we work hard to protect your information.
Changes to this policy
We may update this policy from time to time. The latest version is always published on this page.
Questions or complaints
Contact us by email or phone, Monday to Saturday, 9:00 AM – 8:00 PM IST.
Sangeetha, Grievance Officer, Gayathri Saree Studio
Email: gayathrisareestudio1987@gmail.com · Phone: +91 81213 17111
We acknowledge complaints within 48 hours and resolve them within one month.
Last updated 14 September 2026